Trouble registering, a payment stuck, or confused about a bonus — whatever it is, the CK 99 support team is always ready to help.
Select the category that best describes your issue from the sections below
Full support for registration, login issues, password recovery, profile updates, and KYC verification.
12 GuidesAny payment-related issues with bKash, Nagad, Rocket, or bank transfer — including delays, failed transactions, or questions about limits.
15 GuidesNeed help understanding welcome bonuses, deposit bonuses, free spins, or cashback offers? Everything is explained here in detail.
8 GuidesComplete guides on games not loading, cancelled bets, result discrepancies, and how to get started with new games.
10 GuidesEverything you need to know about VIP tiers, earning and redeeming points, exclusive perks, and your VIP account manager.
6 GuidesAccount security, reporting suspicious activity, enabling two-factor authentication (2FA), and protecting your personal information.
7 Guides
CK 99 is one of Bangladesh's most trusted online gaming platforms, with millions of members playing, transacting, and enjoying themselves every day. Like any digital platform, minor issues can occasionally come up — and this Help Center was built to be there for you exactly when they do.
The CK 99 support team is active around the clock, 24 hours a day, 7 days a week. Even if you run into an issue at 3 in the morning, send a message via live chat and you'll get a response within minutes. Support is fully available in Bengali — no need to write in English, just communicate in your own language.
This Help Center has everything you need: detailed guides, step-by-step instructions, answers to common questions, and all the ways to reach support directly. At CK 99, a great member experience means a successful gaming session.
Just type your issue into the search bar at the top of this page and relevant guides will appear instantly. You can also browse by category using the cards below. If you can't find a solution on your own, chat directly with a CK 99 agent via live chat.
For a faster resolution, provide as much detail as possible — when the issue occurred, which device you were using, and any error messages you saw. This helps our agents assist you much more quickly.
From opening an account to completing identity verification, CK 99 is with you at every step.
Go to the CK 99 registration page and enter your mobile number and preferred password. The whole process takes just 2 minutes.
Enter the OTP code sent to your mobile in the designated field. This is a simple step to verify your number.
Enter your name, date of birth, and email. Make sure the details are accurate — they will be verified at the time of withdrawal.
Upload a photo of your national ID or passport. Verification is usually completed within 1 to 2 hours.
Once your account is active, make a deposit and enjoy your favourite games.
On the login page, click "Forgot Password." Enter your registered mobile number to receive an OTP, then use it to set a new password. The whole process takes under 3 minutes. If you're still having trouble, contact CK 99 via live chat.
In line with international regulations, CK 99 verifies the identity of every member. This keeps your account secure and prevents others from registering under your name. Large withdrawals require completed KYC — so get it done as early as possible.
Payment issues on CK 99 are uncommon, but if one does occur, follow the guide below.
Never share your account details with anyone when dealing with a payment issue. No CK 99 agent will ever ask for your password.
CK 99's bonus system benefits both new and existing members. That said, bonuses come with terms you should know upfront to avoid any issues later.
Say you receive a BDT 1,000 bonus with a 10x wagering requirement. That means you need to place a total of BDT 10,000 in bets before you can withdraw the bonus funds. This isn't a direct cost — it's simply counted against the bets you would place anyway. Check the specific bonus terms and conditions for full details.
There is a "Bonus Code" field available during deposit. Entering a promotional bonus code there will automatically apply the bonus to your account. Bonuses generally cannot be added after a deposit is made without a code — so make sure you have your code ready before depositing.
Free spins received as a bonus are typically applicable to specific slot games. Go to the "Bonus" section of your account to see which games your free spins apply to and how many you have. Make sure to use them before they expire.
Games occasionally fail to load, or you may have questions about a bet. Most gaming issues on CK 99 are quick and easy to resolve.
In rare cases, a bet may be cancelled due to a technical issue. When this happens, the staked amount is automatically refunded. If you still notice a discrepancy, note the bet ID and time and contact support — CK 99 investigates every complaint seriously.
A few simple habits are all it takes to keep your CK 99 account secure.
CK 99 will never ask for your password or banking details via email or SMS. If you receive such a message, it is fraudulent — report it to support immediately.
Reach the CK 99 support team through whichever channel works best for you
The fastest way to get help. Talk to our agents directly in Bengali.
Within 2 minutesSend an email describing your issue in detail. You can attach screenshots or supporting evidence.
Within 6 hoursAnswers to common questions, explained in plain and simple terms.
InstantPrefer to talk on the phone? Submit a call back request and we'll reach you at a scheduled time.
ScheduledTop Questions from CK 99 Users